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	<title>Market Place Online</title>
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	<link>http://www.mktplaceonline.com</link>
	<description>Leading Edge Internet Marketing</description>
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		<title>Social Media Playbook</title>
		<link>http://www.mktplaceonline.com/2010/09/social-media-playbook/</link>
		<comments>http://www.mktplaceonline.com/2010/09/social-media-playbook/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 11:25:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Last month, Joe Chernov, the director of content for marketing automation company Eloqua, contacted me with some material to share with you. And while I don&#8217;t always accept unsolicited material for this site, the content was just that good. Not to mention that Eloqua actually challenged us to steal it. What they shared were two]]></description>
			<content:encoded><![CDATA[<p>Last month, Joe Chernov, the director of content for marketing automation company <a rel="nofollow" href="http://www.eloqua.com/">Eloqua</a>, contacted me with some material to share with you. And while I don&#8217;t always accept unsolicited material for this site, the content was just that good. Not to mention that Eloqua actually <a rel="nofollow" href="http://blog.eloqua.com/eloqua-social-playbook/"><strong>challenged us to steal it</strong></a>.</p>
<p>What they shared were two things: <a rel="nofollow" href="http://www.flickr.com/photos/eloqua/4690626051/sizes/z/">the Content Grid</a>, which they created with the design firm <a rel="nofollow" href="http://jess3.com/">JESS3</a>. The Content Grid is a content marketing framework that plots type and channel across two dimensions: who should create it (a single owner or the entire staff) and how it should be distributed for maximum impact on the sales funnel. And here it is:</p>
<div class="separator" style="clear: both; text-align: center;"><a rel="nofollow" style="margin-left: 1em; margin-right: 1em;" href="http://farm5.static.flickr.com/4040/4690626051_4dd578193e_z.jpg"><img src="http://farm5.static.flickr.com/4040/4690626051_4dd578193e_z.jpg" border="0" alt="" width="249" height="320" /></a></div>
<p>In addition to the graphic, there was also a document included. Let me just say that if I had this available to me some four years ago when I started this site, I would have been much smarter much more quickly. <a rel="nofollow" href="http://www.scribd.com/doc/34135756/Eloqua-Social-Media-Playbook"><strong>Eloqua&#8217;s Social Media Playbook</strong></a> is filled with exactly the kind of material that will bring you and your employees up to speed on social media. As Eloqua describes it:</p>
<blockquote><p>The 10-platform, 42-page Eloqua Social Media Playbook was created as a veritable “how-to” guide for our staff to follow on the social Web.  It’s frankly everything we know about social media, distilled into one awesomely designed document.  Now you can have it.  For free.</p></blockquote>
<p>You&#8217;ll find uses and best practices for using blogs, Facebook, Twitter, LinkedIn, YouTube, Flickr, Wikipedia, Delicious, Google Buzz, Foursquare and Gowalla for marketing purposes.</p>
<p>Steal it. Download it. Share it with everyone you know. Use it as a best practices document for your team. Because this is <em>the</em> single best playbook of its sort I&#8217;ve seen yet. Well done, Eloqua.</p>
<div class="blogger-post-footer"><img src="https://blogger.googleusercontent.com/tracker/2794738153281647060-148529438883273391?l=www.scottmonty.com" alt="" width="1" height="1" /></div>
<p><a rel="nofollow" href="http://feedads.g.doubleclick.net/~a/-vjVeX4LbVwIMAepGZ-1DvAakAc/0/da"><img src="http://feedads.g.doubleclick.net/~a/-vjVeX4LbVwIMAepGZ-1DvAakAc/0/di" border="0" alt="" /></a></p>
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<div class="feedflare"><a rel="nofollow" href="http://feeds.feedburner.com/~ff/SocialMediaMarketing?a=0r2PyORZD_o:5BRGh71DWN8:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/SocialMediaMarketing?d=yIl2AUoC8zA" border="0" alt="" /></a> <a rel="nofollow" href="http://feeds.feedburner.com/~ff/SocialMediaMarketing?a=0r2PyORZD_o:5BRGh71DWN8:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/SocialMediaMarketing?i=0r2PyORZD_o:5BRGh71DWN8:F7zBnMyn0Lo" border="0" alt="" /></a> <a rel="nofollow" href="http://feeds.feedburner.com/~ff/SocialMediaMarketing?a=0r2PyORZD_o:5BRGh71DWN8:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/SocialMediaMarketing?d=qj6IDK7rITs" border="0" alt="" /></a> <a rel="nofollow" href="http://feeds.feedburner.com/~ff/SocialMediaMarketing?a=0r2PyORZD_o:5BRGh71DWN8:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/SocialMediaMarketing?i=0r2PyORZD_o:5BRGh71DWN8:gIN9vFwOqvQ" border="0" alt="" /></a></div>
<p><img src="http://feeds.feedburner.com/~r/SocialMediaMarketing/~4/0r2PyORZD_o" alt="" width="1" height="1" /></p>
<p class="vcard author"><a rel="nofollow" title="SourcedFrom" href="http://sourcedfrom.com"><img style="border: 0px none; margin: 0 0 -6px 0; padding: 0;" src="http://sourcedfrom.com/analytics/token.png" alt="SourcedFrom" width="15" height="21" /></a> Sourced from: <a rel="nofollow" class="url fn" style="margin: 0; padding: 0;" href="http://feedproxy.google.com/~r/SocialMediaMarketing/~3/0r2PyORZD_o/social-media-playbook.html">Social Media Marketing</a></p>
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		</item>
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		<title>Free internet Marketing Techniques – 4 Most Essential Things to Know</title>
		<link>http://www.mktplaceonline.com/2010/09/free-internet-marketing-techniques-%e2%80%93-4-most-essential-things-to-know-2/</link>
		<comments>http://www.mktplaceonline.com/2010/09/free-internet-marketing-techniques-%e2%80%93-4-most-essential-things-to-know-2/#comments</comments>
		<pubDate>Sat, 04 Sep 2010 02:42:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://www.mktplaceonline.com/?p=221</guid>
		<description><![CDATA[Mοѕt οf υѕ tһаt very οwח ουr very οwח World wide web based companies realize tһе value οf societal media internet marketing аחԁ advertising methods. Tһеѕе techniques аrе a extremely effective аחԁ strong way tο brand уου аחԁ уουr enterprise οח tһе web. Free οf charge Interpersonal Resource Net Advertising Tactics – 4 Mοѕt Critical]]></description>
			<content:encoded><![CDATA[<p>Mοѕt οf υѕ tһаt very οwח ουr very οwח World wide web based companies realize tһе value οf societal media internet marketing аחԁ advertising methods. Tһеѕе techniques аrе a extremely effective аחԁ strong way tο brand уου аחԁ уουr enterprise οח tһе web.</p>
<p>Free οf charge Interpersonal Resource Net Advertising Tactics – 4 Mοѕt Critical Things tο Know:</p>
<p>1-Key phrase Study: Tһіѕ іѕ tһе basis tο аƖƖ research engine optimization οח tһе web. Aחу individual wһο uses societal media channels advertising understands tһе significance οf extended-tail key phrases. Tһе much more educated tһаt уου turn іחtο аt tһіѕ tһе much better tһе research engines wіƖƖ rank уου. Iח truth, іח mοѕt cases уου wіƖƖ bе іח a position tο bе οח tһе 1st web page οf аחу research wіtһ tһе rіɡһt key phrase аחԁ key phrase placement. Bυt уου ѕһουƖԁ bear іח mind, tһаt wһеח іt comes tο interpersonal media channels web marketing аחԁ advertising, without having tһе proper coaching уου wіƖƖ һаνе difficulty having ranked increased іח tһе search engines аחԁ tһіѕ wіƖƖ bе a stumbling block tο уουr company οח tһе web.</p>
<p>2-Sociable Bookmarking: Societal bookmarking іѕ a really strategic advertising strategy tο υѕе fοr уουr societal platforms. Bу mаkіחɡ υѕе οf bookmarking internet sites such аѕ Socialadr аחԁ Digg tο bookmark hyperlinks tο уουr articles аחԁ videos wіƖƖ give уου a far better ranking іח tһе research engines wһісһ wіƖƖ іח turn increase tһе site visitors tο уουr site.</p>
<p>3-Forums: One more extremely effective way οf utilizing <strong><a rel="nofollow" href="http://freeinternet-marketing.com/">free internet marketing</a></strong> аחԁ advertising tactics іѕ bу participating іח οח tһе internet discussion forums. Bу becoming friendly аחԁ offering beneficial details wіƖƖ give others back links tο уουr sites. AƖѕο answering ѕοmе others queries іח οח tһе web discussion forums іѕ аח outstanding advertising tactic.</p>
<p>4-Social Networking: Utilizing sociable networking websites tһіѕ sort οf аѕ Facebook аחԁ Twitter іѕ one more fаחtаѕtіс method οf mаkіחɡ υѕе οf totally free internet marketing. Tһіѕ іѕ bу far one particular οf tһе easiest аחԁ greatest ways tο market уουr οח tһе web organization. It іѕ аח ехсеƖƖеחt way tο mаkе חеw friends аחԁ connect wіtһ οƖԁ buddies аѕ properly. Yου need tο keep іח mind tο חοt more tһаח encourage уουr products аחԁ/οr solutions. Jυѕt Ɩіkе wіtһ anything еƖѕе tһеrе requirements tο bе a balance ѕο don’t forget חοt tο bombard ѕοmе others wіtһ уουr inbound links аƖƖ day extended.</p>
<p>Sο іח evaluation οf tһе totally <strong><a rel="nofollow" href="http://freeinternet-marketing.com/">free internet marketing</a></strong> аחԁ advertising techniques – 4 mοѕt crucial items tο know, іt іѕ a need tο tһаt уου discover a mentoring аחԁ marketing аחԁ advertising рƖаח tһаt offers уου wіtһ outstanding coaching. Finding a firm tһаt ԁοеѕ tһе search term research fοr уου аחԁ provides уου ongoing education іѕ very much greater tһаח attempting tο best іt yourself. Iח understanding net marketing techniques mаkе sure уου due уουr due diligence tο locate tһе appropriate company tһаt іѕ tһеrе fοr уου аחԁ tһе ɡοοԁ results уου аrе hunting fοr wіtһ уουr enterprise online.</p>
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		</item>
		<item>
		<title>Why market on Facebook?</title>
		<link>http://www.mktplaceonline.com/2010/09/why-market-on-facebook/</link>
		<comments>http://www.mktplaceonline.com/2010/09/why-market-on-facebook/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 12:25:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[#1 social network in the world ~500 million active users (logged on during past 30 days) Half logon daily Average session time = 55 minutes Global reach: 70% = outside United States 68% of US Facebook users “more likely to buy on a positive Facebook friend referral” [eMarketer &#124; Morpace] This year Gen-Y will outnumber]]></description>
			<content:encoded><![CDATA[<p>#1 social network in the world<br />
~500 million active users (logged on during past 30 days)<br />
Half logon daily<br />
Average session time = 55 minutes<br />
Global reach: 70% = outside United States<br />
68% of US Facebook users “more likely to buy on a positive Facebook<br />
friend referral” [eMarketer | Morpace]<br />
This year Gen-Y will outnumber Babyboomers.  96% use social networks.<br />
Social Media has overtaken porn as the #1 activity on the web<br />
If Facebook were a country it would be the 3rd largest in the world.<br />
Fastest growing segment on FB is 55 to 65 year old females</p>
]]></content:encoded>
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		<item>
		<title>Proof That Facebook Means Business</title>
		<link>http://www.mktplaceonline.com/2010/09/proof-that-facebook-means-business/</link>
		<comments>http://www.mktplaceonline.com/2010/09/proof-that-facebook-means-business/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 12:14:10 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<guid isPermaLink="false">http://www.mktplaceonline.com/?p=192</guid>
		<description><![CDATA[Yes, you&#8217;ve heard about Facebook. But did you know Facebook is the second most trafficked website in the world, just behind Google (according to Alexa)? Facebook has fully permeated popular culture across the planet. But this is not some flash-in-the-pan phenomenon—and it&#8217;s not just for kids. Consider these interesting factoids: * Nearly half of Facebook]]></description>
			<content:encoded><![CDATA[<p>Yes, you&#8217;ve heard about Facebook. But did you know Facebook is the second most trafficked website in the world, just behind Google (according to Alexa)?<br />
Facebook has fully permeated popular culture across the planet. But this is not some flash-in-the-pan phenomenon—and it&#8217;s not just for kids.<br />
<img src="http://www.mktplaceonline.com/wp-content/uploads/2010/09/post030910.jpg" /><br />
Consider these interesting factoids:</p>
<p>   * Nearly half of Facebook users over age 35: A significant 48% of<br />
Facebook users are over age 35 (iStrategyLabs), putting to rest the<br />
idea that Facebook is just for college kids.</p>
<p>   * Facebook marketing on the rise: More than 75% of marketers plan<br />
on increasing their use of Facebook in 2010, according to the 2010<br />
Social Media Marketing Industry Report. There are more than 3 million<br />
active Facebook business pages.</p>
<p>   * Mass consumer adoption of Facebook: 141 million unique U.S.<br />
visitors trafficked Facebook in June 2010, up 11 million from the<br />
prior month and nearly double from a year ago (ComScore). With more<br />
than 500 million users, Facebook reports that more than half use the<br />
site daily.</p>
<p>   * Facebook users spend more money: People who spend the most time<br />
on Facebook also spend the most money online, according to ComScore.</p>
<p>   * Small businesses are dominant players: Small businesses are<br />
cashing in quickly on social media and Facebook. Surprisingly, half of<br />
small businesses using social media say lead generation is its top<br />
benefit (Small Business Marketing Forecast 2010).</p>
<p><a rel="nofollow" href="http://tomretterbush.posterous.com/facebook-online-success-summit-2010"><font size="1">via http://tomretterbush.posterous.com/facebook-online-success-summit-2010</font></a></p>
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		</item>
		<item>
		<title>HOW TO: Self-Publish Anything Online</title>
		<link>http://www.mktplaceonline.com/2010/08/how-to-self-publish-anything-online/</link>
		<comments>http://www.mktplaceonline.com/2010/08/how-to-self-publish-anything-online/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 05:05:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[HOW TO: Self-Publish Anything Online http://mashable.com/2010/08/05/self-publ&#8230; These sites and services can help you create and brand just about anything, from books to clothes to software, and even food.]]></description>
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<div>http://mashable.com/2010/08/05/self-publ&#8230;</div>
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<p><a onclick="new InlineEditor(this, &quot;attachment[params][summary]&quot;, $(&quot;stage4c6e0c95ad06b271b25a5&quot;), null, true); return false;">These sites and services can help you create and brand just about anything, from books to clothes to software, and even food.</a></p>
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		<title>Facebook Research: Brands Lean on Interactive Marketing –Yet Lack Social Marketing Skills</title>
		<link>http://www.mktplaceonline.com/2010/08/facebook-research-brands-lean-on-interactive-marketing-%e2%80%93yet-lack-social-marketing-skills-2/</link>
		<comments>http://www.mktplaceonline.com/2010/08/facebook-research-brands-lean-on-interactive-marketing-%e2%80%93yet-lack-social-marketing-skills-2/#comments</comments>
		<pubDate>Thu, 19 Aug 2010 07:32:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.mktplaceonline.com/?p=150</guid>
		<description><![CDATA[Facebook Research: Brands Lean on Interactive Marketing –Yet Lack Social Marketing Skills from Web Strategy by Jeremiah by jeremiah_owyang 13 people liked this This is followup data from the Altimeter Report: The 8 Success Criteria For Facebook Page Marketing, you should read this first. Thanks to your help, Altimeter Group’s latest research on Facebook Marketing]]></description>
			<content:encoded><![CDATA[<h2><a rel="nofollow" href="http://www.google.com/imgres?imgurl=http://www.gays-anatomy.com/Images/Icons/facebookIcon.jpg&amp;imgrefurl=http://www.gays-anatomy.com/&amp;h=243&amp;w=244&amp;sz=43&amp;tbnid=BpeaFCox8nxFzM:&amp;tbnh=110&amp;tbnw=110&amp;prev=/images%3Fq%3Dfacebook%2Bicon&amp;zoom=1&amp;usg=__oigSl3fLrID4XAJX0tDj7YJRkjE=&amp;sa=X&amp;ei=oN1sTM_RC4mosQP-z7GDCw&amp;ved=0CCQQ9QEwAw"><img title="http://www.gays-anatomy.com/" src="http://www.google.com/images?q=tbn:BpeaFCox8nxFzM::www.gays-anatomy.com/Images/Icons/facebookIcon.jpg&amp;h=94&amp;w=94&amp;usg=__P-M7G1B9MkP6txoJvsXqO0Esims=" border="1" alt="" width="94" height="94" align="middle" /></a><a rel="nofollow" href="http://feedproxy.google.com/%7Er/WebStrategyByJeremiah/%7E3/dCbqkv8OLmk/" target="_blank">Facebook Research:  Brands Lean on Interactive Marketing –Yet Lack Social Marketing Skills</a></h2>
<div>from <a rel="nofollow" href="http://www.google.com/reader/view/feed/http%3A%2F%2Ffeeds.feedburner.com%2FWebStrategyByJeremiah?hl=en" target="_blank">Web Strategy by Jeremiah</a> by jeremiah_owyang</p>
<div>
<div>13 people liked this</div>
</div>
</div>
<p>This is followup data from the <a rel="nofollow" href="http://www.web-strategist.com/blog/2010/07/27/altimeter-report-the-8-success-criteria-for-facebook-page-marketing/" target="_blank">Altimeter Report: The 8 Success Criteria For Facebook Page Marketing, you should read this first</a>.</p>
<p>Thanks to <em>your</em> help, Altimeter Group’s latest research on  Facebook Marketing Best Practices, which now has over 17,000 views, and  over 1,900 downloads (<a rel="nofollow" href="http://www.slideshare.net/jeremiah_owyang/the-8-success-criteria-for-facebook-page-marketing" target="_blank">see slideshare stats</a>)  in less than a week. While we tried to include as much helpful  information in the report, it was only the highlights of our findings.  There’s far more data, scorecards, and findings that just aren’t able to  fit into the report.  Below is some additional information from our  quantitative and qualitative study about the findings.  Expect us to  share more helpful data to marketers over the coming weeks, Altimeter  clients can contact us for more details from the specific criteria,  data, screenshots and scorecard.</p>
<h2>[A fundamental mindset change must occur as brands approach social  networks. In addition to interactive marketing (human-to-computer)  brands must add social marketing (peer-to-peer) to their playbook.]</h2>
<p>In the below graphic, we’ve aggregated the scores of the 30 brands to  find out which of the criteria they’re good at –and which ones there are  missed opportunities.  We’ve then provided additional analysis on why  we think brands scored this way, and some recommendations to improve. <strong>Research Graphic:  Brands Great at Messaging and Branding –Yet Lack at Setting Expectations, Peer to Peer, and Advovacy</strong></p>
<p><a rel="nofollow" title="Facebook Page Performance: 30 Brands Against 8 Criteria by jeremiah_owyang, on Flickr" href="http://www.flickr.com/photos/jeremiah_owyang/4853249343/" target="_blank"><img src="http://farm5.static.flickr.com/4102/4853249343_43ed94eb52_z.jpg" alt="Facebook Page Performance: 30 Brands Against 8 Criteria" width="580" height="460" /></a></p>
<table border="1">
<tbody>
<tr>
<td><strong>Criteria</strong></td>
<td><strong>How They Scored</strong></td>
<td><strong>Our Take: Why Brands Performed This Way</strong></td>
<td><strong>How Brands Can Improve Their Score</strong></td>
</tr>
<tr>
<td>Set Community Expectations</td>
<td>2.08 (Immature  or”Take off”)</td>
<td>Brands failed to be clear why they were doing a Facebook effort,  likely due to the fact that they jumped into the the social network  bandwagon.  Most brands are experimenting, and are unable to articulate  their purpose</td>
<td>Clearly have a business objective and be sure the site goals  cascades these objectives.  By not doing so, sets company up for a  potential backlash as unchecked or unsolved customer woes can quickly  cascade to their friends, on brands owns pages.</td>
</tr>
<tr>
<td>Provide Cohesive Branding</td>
<td>3.90 (Adolescence or “Climbing”)</td>
<td>Brands showed some sophistication from over a decade of online  interactive marketing has taught them how to cascade their experience to  all touch points</td>
<td>This is a huge risk.  Customer that have product complaints may echo  them loudly here, and if the brand doesn’t respond, this public griping  could escalate into a full blown groundswell. Continue to reflect the  brand in all digital channels, but don’t overwhelm the member  experience.</td>
</tr>
<tr>
<td>Be Up To Date</td>
<td>5.00 (Exceptional or “Escape Velocity”)</td>
<td>Brands have a strong legacy of broadcast marketing, which is also  know as message bombardment.  Brands demonstrated an incredible ability  to propagate messages at a rapid rate, not unusual for other mediums as  well.</td>
<td>Continue this energy of being interactive with their customers, but  in addition to populating the Facebook page with up to date updates,  ensure they are engaging in a two-way dialog.</td>
</tr>
<tr>
<td>Live Authenticity</td>
<td>2.87 (Immature  or”Take off”)</td>
<td>Brands suffered at being ’social’ in a social network, and are in  many cases afraid to show their human side.  Decades of being logo  centric has cascaded to social networks and most members may question  having conversations with a logo.</td>
<td>Behave in the same way the members are behaving: be social. Put the  human side first by showing the team photos, giving human replies, and  responding with first and last name.</td>
</tr>
<tr>
<td>Participate in Dialog</td>
<td>3.10  (Adolescence or “Climbing”)</td>
<td>Mixed bag of performance, while some brands may interact, often it  was inconsistent.  Even after a few years of social marketing blogging,  forums, and Twitter, brands are still struggling to have real  conversations with their members.</td>
<td>Interact with customers by engaging in a two way conversation.  To  scale, you don’t need to respond to every message, but set expectations  on how frequently you’ll respond.</td>
</tr>
<tr>
<td>Enable Peer to Peer Interactions</td>
<td>2.03 (Immature  or”Take off”)</td>
<td>Poor performance from brands here.  In many cases, we expect brands  hid from these features as they are difficult to moderate, manage, and  risk of conversations going awry.</td>
<td>Better features are needed by using third party community  applications, as well as hiring seasoned, well trained community  managers to monitor and moderate.</td>
</tr>
<tr>
<td>Foster Advocacy</td>
<td>2.27 (Immature  or”Take off”)</td>
<td>Brands are barely able to participate in the conversation let alone  rely on the advanced features such as sharing or using your own members  to share on your behalf.</td>
<td>At the bare minimum, encourage members to share content with each  other and to cascade the branded experience to friends.  As brands gain  confidence, create formal advocacy programs.</td>
</tr>
<tr>
<td>Solicit a Call to Action</td>
<td>2.45 (Immature  or”Take off”)</td>
<td>Unsure of even interacting with their members, it’s no surprise they  didn’t know how to engage them for next steps or even conversion.</td>
<td>Don’t rush this.  Until you’re scoring 4 or above on the previous  mentioned criteria, I encourage brands to avoid this.  Yet, for those  that are succeeding in the other criteria, they can help members with  conversion.</td>
</tr>
</tbody>
</table>
<p><strong>Summary: Brands Must Learn Social Marketing –Beyond Interactive Marketing</strong><br />
Brands are applying their years of  experience of applying interactive marketing and broadcast marketing to  the social web and it shows.  With the natural inclination to brand and  broadcast, we see these same behaviors in the Facebook Marketing.  Yet,  despite these existing strengths, brands are missing the two way aspect  or ’social aspect’ of social network marketing.  They must start to  leverage peer to peer communications to reduce costs and content  publication, show their human side, and quickly set expectations of  what’s required –or risk a brand backlash.  While setting community  expectations doesn’t guarantee that a customer backlash could occur, it  could help funnel them to the right place to be quickly supported.  Yet,  as problems are resolved, don’t shove them under the carpet in the call  center, be sure to indicate back to the community they’ve been solved.   Above all, brands must change their mindset from interactive marketing  (human to computer) to also include social marketing (human to human).</p>
<p>&lt;br&gt;<br />
﻿</p>
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		<title>Social Networking has Feelings</title>
		<link>http://www.mktplaceonline.com/2010/07/social-networking-has-feelings/</link>
		<comments>http://www.mktplaceonline.com/2010/07/social-networking-has-feelings/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 14:42:11 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.mktplaceonline.com/?p=146</guid>
		<description><![CDATA[Happiness and Sadness Spread Just Like Disease www.wired.com There may be a literal truth underlying the common-sense intuition that happiness and sadness are contagious. A new study on the spread of emotions]]></description>
			<content:encoded><![CDATA[<div>
<div><a onmousedown="UntrustedLink.bootstrap($(this), &quot;f1ebf&quot;,  event);" rel="nofollow" tabindex="-1" href="http://www.wired.com/wiredscience/2010/07/contagious-emotions/" target="_blank"><img src="http://external.ak.fbcdn.net/safe_image.php?d=01df77419785005ec1498e49ee06cc39&amp;w=90&amp;h=90&amp;url=http%3A%2F%2Fwww.wired.com%2Fimages_blogs%2Fwiredscience%2F2010%2F07%2Fhappyfeet.jpg" alt="" /></a></p>
<div>
<div><strong><a onmousedown="UntrustedLink.bootstrap($(this), &quot;f1ebf&quot;,  event);" rel="nofollow" href="http://www.wired.com/wiredscience/2010/07/contagious-emotions/" target="_blank">Happiness and Sadness Spread Just Like Disease</a></strong></div>
<p>www.wired.com</p>
<div>There may be a  literal truth underlying the common-sense intuition that happiness and  sadness are contagious. A new study on the spread of emotions</div>
</div>
</div>
</div>
]]></content:encoded>
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		<title>Why Your Business Can’t Go Without Social Media</title>
		<link>http://www.mktplaceonline.com/2010/07/129/</link>
		<comments>http://www.mktplaceonline.com/2010/07/129/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 03:15:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://mktplaceonline.com/?p=129</guid>
		<description><![CDATA[Over the last quarter, sales for companies that used Social Media grew over 18% while those companies with no social media were at -6%]]></description>
			<content:encoded><![CDATA[<div>
<p><!--/post-title --></p>
<div><em> On July 14, 2010,  						in <a rel="nofollow" title="View all posts in Consider This" rel="category tag" href="http://www.bizjetfuel.com/category/considerthis/">Consider This</a>,   <a rel="nofollow" title="View  all posts in Social Media" rel="category tag" href="http://www.bizjetfuel.com/category/social-media/">Social Media</a>,  						by Craig Anderton </em></div>
</div>
<div><a rel="nofollow" href="http://www.bizjetfuel.com/wp-content/uploads/2010/07/social-media-icons.jpg"><img title="social-media-icons" src="http://www.bizjetfuel.com/wp-content/uploads/2010/07/social-media-icons-297x300.jpg" alt="" width="141" height="143" /></a></div>
<div>Is Social Media just a fad?</div>
<div>
<ul>
<li>Gary Vaynerchuk did a study and found:
<ul>
<li>$15,000 in direct mail = 200 new customers</li>
<li>$7,500 for a billboard = 300 new customers</li>
<li>0$ for Twitter = 1,800 New Customers!</li>
</ul>
</li>
<li>Wetpaint/Altimiter found companies that widely engage in Social  Media surpass their peers in both revenue$ and profit$.</li>
<li>Over the last quarter, sales for companies that used Social Media  grew over 18% while those companies with no social media were at -6%</li>
<li>The computer company Lenovo reported a 20% reduction in call center  activity as customers go to a community website.</li>
<li>Burger King made a Facebook application:
<ul>
<li>Cost $50,000</li>
<li>Estimated Return &gt; $400,000 in press/media value</li>
<li>Total = 32 Million free media impressions</li>
<li>That’s like reaching the combined populations of 19 states.</li>
</ul>
</li>
<li>BlendTec quintuples sales with “Will You Blend It?” YouTube Videos!</li>
<li>Dell has sold over 3,000,000 computers on Twitter alone.</li>
<li>25% of Ford’s marketing budget is spent on Digital/Social Media,  they are the only automaker that didn’t take a government loan.</li>
<li>3 out of 4 Americans use social technology – Forrester Research, The  Growth of Social Technology Adoption, 2008</li>
<li>2/3 of the global internet population visit social networks –  Nielson, Global Faces and Networked Places, 2009</li>
<li>Visiting social sites is now the fourth most popular online  activity, ahead of personal email – Nielson, Global Faces and Networked  Places, 2009</li>
<li>Naked Pizza set a one day sales record using Social Media:
<ul>
<li>68% of sales from Twitter</li>
<li>85% of new customers from Twitter</li>
</ul>
</li>
</ul>
<ul>
<li>“Technology is shifting the power away from the editors, the  publishers, the establishment, the media elite. Now it’s the people that  are in control.” – Rupert Murdoch, Global Media Entrepreneur</li>
</ul>
<ul>
<li>Intuit introduced “Live Community” into their products 2 years ago  and their sales has increased over 30% each year.</li>
<li>Ebay found participants in online communities spend 54% more $
<ul>
<li>Customer support costs:
<ul>
<li>$12 via contact center VS.</li>
<li>.25¢ via self service</li>
</ul>
</li>
</ul>
</li>
<li>“Why are we trying to measure Social Media a like traditional  channel anyway? Social Media touches every facet of business and is more  an extension of good business ethics” Erik Qualman</li>
<li>“You can buy attention anymore, having a huge budget doesn’t mean  anything in Social Media…the old media paridigm was pay to play. Now you  get back what you authentically put in. You’ve got to be will to Play  to Play.” – Alex Bogusky, Co-Chairman, CP&amp;B</li>
<li>Sometimes I’m asked the ROI of Social Media, I answer “What’s the  ROI of your cell phone?”</li>
<li>There are on average about 100,000,000 YouTube video’s viewed per  day</li>
<li>The growth rate of Twitter users increased 1,382% from January to  February 2009</li>
<li>There is an average of 3,000,000 tweets per day on Twitter</li>
<li>People spend a combined total of 5,000,000,000 minutes on Facebook  each day</li>
<li>People share around 1,000,000,000 pieces of content each week on  Facebook</li>
<li>3 million online donors contributed $6,500,000 to Barack Obama’s  2008 presidential campaign fund through his social networking sites</li>
<li>If Facebook were a country, it would be the 3rd most populated in  the world</li>
<li>YouTube is now the 2nd most popular online search engine, behind  Google</li>
<li>Social media is not just another marketing channel. It is so much  more: Public Relations, Customer Service, Loyalty Building,  Collaboration, Networking, Thought Leadership and Customer Acquisition.</li>
<li>Over 50% of the world is under 30 yrs old and 96% of them have  joined a social network.</li>
<li>Facebook tops Google for weekly traffic in the US.</li>
<li>Social Media has overtaken pornography as the number 1 activity on  the web.</li>
<li>Years to reach 50 million viewers
<ul>
<li>Radio 38 years</li>
<li>TV 13 years</li>
<li>Internet 4 years</li>
<li>iPod 3 yrs</li>
<li>Facebook addes 200 MILLION users in less than one year.</li>
</ul>
</li>
<li>iPod applications hits 1 billion in 9 months.</li>
<li>“We don’t have a choice on whether we do social media, the question  is how well do we do it?” Eric Qualman</li>
<li>US Dept of Education study revealed that online students  outperformed those receiving face-to-face instruction.</li>
<li>80% of companies us social media to hire.</li>
<li>The fastest growing segmant on Facebook is 55 – 65 yr old females.</li>
<li>Ashton Kutcher has more followers on Twitter than the whole  population of Sweden, Israel, Switzerland, Ireland, Norway, Panama</li>
<li>50% of mobile internet traffic is for Facebook.
<ul>
<li>Imagine what this means for bad customer experiences!</li>
</ul>
</li>
<li>Some universities have stopped giving out email addresses and are  now giving out: ereaders, iPads and tablets.</li>
<li>Every 4 minutes 100 plus hours of video is being uploaded to  YouTube.</li>
<li>There are over 200,000,000 blogs.</li>
<li>78% of consumers trust peer recomendations, only 14% trust  advertisements
<ul>
<li>Ask yourself: How is my business staying in front of my customer  EVERY DAY?!</li>
</ul>
</li>
<li>Only 18% of traditional tv campaigns generate a positive ROI
<ul>
<li>90% of people skip ads on Tivo/DVR</li>
</ul>
</li>
<li>eBooks outsold paper books on Christmas of last year</li>
<li>24 of the 25 largest newspapers are experiencing record declines in  circulation.</li>
<li>60 millions status updates happen just on Facebook alone…we no  longer search for the news, it finds us.</li>
<li>We no longer search for products and services, they will find us  through social media.</li>
<li>The ROI of Social Media is that your business will still exist in 5  years IF you use it and use it right!</li>
</ul>
<p>The Social Media tidal wave is here, are you swimming with the  current?!</p>
</div>
]]></content:encoded>
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		<title>Social Media Corner</title>
		<link>http://www.mktplaceonline.com/2010/06/social-media-corner/</link>
		<comments>http://www.mktplaceonline.com/2010/06/social-media-corner/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 08:46:56 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://mktplaceonline.com/?p=3</guid>
		<description><![CDATA[Altimeter Group has some of the best information on Social Media available today. Their information focuses on how to integrate this new market channel into traditional methods. http://www.altimetergroup.com/2010/04/social-strategy-33-webinar-recording-and-slides-getting-your-company-ready.html Google TV http://www.businessweek.com/technology/content/jun2010/tc2010061_669434.htm]]></description>
			<content:encoded><![CDATA[<p><strong>Altimeter Group</strong> has some of the best information on Social Media available today.</p>
<p>Their information focuses on how to integrate this new market channel into traditional methods. http://www.altimetergroup.com/2010/04/social-strategy-33-webinar-recording-and-slides-getting-your-company-ready.html</p>
<p><strong>Google TV</strong></p>
<p>http://www.businessweek.com/technology/content/jun2010/tc2010061_669434.htm</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<title>Optimizing Internet Marketing Efforts</title>
		<link>http://www.mktplaceonline.com/2010/06/welcome/</link>
		<comments>http://www.mktplaceonline.com/2010/06/welcome/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 00:49:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://mktplaceonline.com/?p=7</guid>
		<description><![CDATA[What Your Customers Expect Marketers are collectively seeking new, profitable revenue streams for their goods and services, and online is the most efficient option with the lowest barriers to entry and overall costs. Increased adoption of multi-channel distribution models regardless of wherever else you sell, you need to be selling online.  Consumers and even brick]]></description>
			<content:encoded><![CDATA[<p><strong>What Your Customers Expect</strong><br />
Marketers are collectively seeking new, profitable revenue streams for   their goods and services, and online is the most efficient option with   the lowest barriers to entry and overall costs. Increased adoption of multi-channel distribution models regardless of  wherever else you sell, you need to be selling online.  Consumers and  even brick and mortar retailers have come to expect it and accept it.   -IMG Branding, September 2009</p>
<p>The investment into the market has the odds stacked against your company. With the market changing rapidly and how consumers relate to products today, has your company bridged this new conversation?  &#8220;The New Consumer &#8221; demands and expects  access to your company. In addition, social media is generating hundreds of millions of new potential consumers that  are open to new products and ideas.  You want access to them but do you have the strategies, knowledge and labor pool to utilize this medium effectively?<br />
<strong><br />
Every Company has a Website</strong> but its NOT ENOUGH to display your business. It needs interactivity, branding, the ability to build consumer loyalty, effectively communicate to your base, defeat marketing objections, build traffic, create buyers, convert visitors to buyers which gives you analytics, metrics and monetization.</p>
<p><strong>And What About New Product Introductions? </strong><br />
Do you have the knowledge and skill set to bridge the gap from traditional market settings to building your brand and company on the internet? There&#8217;s a whole new innovative process developed and taught by one the leading internet experts today. We know it, we&#8217;ve used it and employ it. IT WORKS!</p>
<p><strong><br />
</strong></p>
]]></content:encoded>
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